Maintenance and Support

Maintenance and Support

In today's world, when your website is down, your business is at risk. Virtuo Technologies team with our full-cycle customer support services is always there to ensure your online business thriving.

When you deal with Internet products, you can come across three major maintenance and support challenges. They are:

Business Continuity:it is necessary to ensure the company's continuous thriving
Functionality: the server and operational system need to be functioning fast and bug-free
Expertise:it is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while

Our Services Virtuo Technologies Customer Support team is continuously educated and trained to address the needs of your business. Currently we offer the following technical support services:

  • Software maintenance and proactive support

    Our proactive approach lets us warn the customer if the back-up is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

  • OS and server migration

    Sometimes operational systems and servers do not perform to the utmost. Virtuo Technologies Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

  • Performance/availability monitoring

    Virtuo Technologies helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

  • Application improvement

    Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

  • Task/bug tracking systems deployment and customization

    Taking the value of reporting and identifying defects into account, Virtuo Technologies specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

Levels of Support

1 Level

  • Moniter System Data Analysis
  • System MalFunction Answers
  • Issue Detection
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2 Level

  • System Confiquration Improvement
  • Cache Clearance
  • Server Issue Detection
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3 Level

  • New System Version
  • Application improvements
  • Code Fixes
  • Bug Detection With Software Understanding

Our Team

Virtuo Technologies Maintenance and Support team members not only process requests and administer systems with engineering, software application and system configuration knowledge, but also make the communication process easy and enjoyable.

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Contact Us Today

If you would like to find out more or simply start co-operation process with Virtuo Technologies Customer Support team, you are welcome to give us a call, send an email or fill in the Contact Form

We are happy to answer your queries, Fill out this simple form and our team will get back to you.
Get a Quote !

Address

  • 1453, Murugan Colony, Sivakasi, Virudhunagar Dt, Tamilnadu, India 626130
  • Bannari Amman Institute of Technology - Technology Business Incubator (BIT - TBI) Sathymangalam-638401, Erode District.
  •   +91 4562 276944
  •   +91 94420 11696
  • info@virtualscreenz.com

About Virtualscreenz

Initially we are a Leading Web and Mobile application development company. We have decided to focus on product industry. While discussion with our top technical team, we had an idea to develop a innovative product in new booming technology like Augmented Reality, Artificial Intelligence, Motion Capturing, Eye tracking etc.


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